Argument
How do I open a dispute?
If you are not satisfied with the package you received and want to open a dispute. Please follow the steps below:
1) Login to your account and go to the "My Account" section.
2) Click the "Open a Dispute" button.
On this page, note the problem with your order and provide as much detail as possible. Then the customer service staff will get back to you within 24 (working days) / 48 (weekends) hours.
We therefore recommend that you regularly check your account information.
Situations where we do not handle your dispute
When a return or exchange case is opened, the following key information provided in a timely manner (within 7 calendar days of receiving your package) will speed up the return and exchange process:
Exact order number and your email account
Clear reasons for the Return or Exchange
High-quality pictures or videos help explain the problem
Delivery information, including shipping method and tracking number, within one week of receiving our return notification for your item.
With the above information, the return process should be quick and flexible. On the contrary, if you do not provide enough information, we have the right to refuse your request for a return or exchange. Thank you for your understanding and we thank you very much for your cooperation.
If you are not satisfied with the package you received and want to open a dispute. Please follow the steps below:
1) Login to your account and go to the "My Account" section.
2) Click the "Open a Dispute" button.
On this page, note the problem with your order and provide as much detail as possible. Then the customer service staff will get back to you within 24 (working days) / 48 (weekends) hours.
We therefore recommend that you regularly check your account information.
Situations where we do not handle your dispute
When a return or exchange case is opened, the following key information provided in a timely manner (within 7 calendar days of receiving your package) will speed up the return and exchange process:
Exact order number and your email account
Clear reasons for the Return or Exchange
High-quality pictures or videos help explain the problem
Delivery information, including shipping method and tracking number, within one week of receiving our return notification for your item.
With the above information, the return process should be quick and flexible. On the contrary, if you do not provide enough information, we have the right to refuse your request for a return or exchange. Thank you for your understanding and we thank you very much for your cooperation.